Shipping policy
Although we aim to deliver goods within the time frame we specify, we cannot provide any guarantee or accept liability for deliveries outside this time frame. Because we rely on third-party shipping companies to facilitate our customers' deliveries, we cannot accept liability for out-of-pocket costs or other costs resulting from delayed deliveries.
Processing time: Orders are processed and dispatched within 1 to 2 business days of being placed.
Shipping time: Once dispatched, delivery typically takes 7 to 15 business days, depending on your destination. This estimate is also shown at checkout.
We currently ship to the following countries:
- United States
- Canada
- United Kingdom & EU
- Australia
- New Zealand
Shipping costs are calculated based on the delivery address and the weight of the order. The shipping cost is non-refundable, as it is collected directly by the courier. If you'd like to receive your order sooner, you have the option to upgrade your shipping for an additional fee.
Free shipping on subscriptions: All Auto-Ship & Save subscription orders ship free on every recurring shipment.
Please keep in mind that unexpected delays beyond our control (such as customs processing, weather conditions, labor disruptions, or holiday-related congestion) may still occur. Shipping upgrade fees are non-refundable.
We are not liable for deliveries affected by customs, natural events, courier errors, strikes, or delays, nor for any additional costs, customs fees, or back-end charges. No refunds will be given for these circumstances. If the courier did not deliver the order correctly and/or the tracking number shows that the order was incomplete, the only way we can resolve this is to reship the order.
Important
We are not responsible if a package cannot be delivered due to missing, incomplete, or incorrect destination information. We do not provide refunds for packages returned to sender for any reason.
Please enter correct shipping information at checkout. If shipping information is not entered correctly before your item ships, we are not responsible for the lost or misdelivered package.
If you realize you have made an error in your shipping information, please email us as soon as possible at hello@trypeptina.com. If the package has already been shipped, a reshipment fee will be applicable in order to reship the package to the amended address.
Damaged Product Policy
If your Peptina arrives damaged in transit (broken bottle, leaking applicator, or any visible defect), please contact us at hello@trypeptina.com within 14 days of delivery with photo or video evidence of the issue.
Once we confirm the damage, we will ship you a complimentary replacement at no cost to you. No need to return the damaged item. Please include your order number in the subject line so we can resolve this quickly.
This damage policy covers manufacturing defects and shipping damage. It does not cover damage caused by user error after delivery (e.g., dropping the bottle, exposure to extreme temperatures, or improper storage).
Contact
Any shipping question can be sent to hello@trypeptina.com. We aim to respond to all emails within 1 business day.