Refund policy

Cancellation, Modification, and Return Policy

At Peptina, we stand behind our 60-day money-back guarantee. Please review the policies below regarding order cancellations, modifications, returns, and refunds.

1. Order Cancellations & Modifications

To maintain fast shipping times, we begin processing orders shortly after they're placed.

You may request a cancellation or modification (such as an address change) within 12–24 hours of placing your order, or before the order has moved to fulfillment — whichever comes first. Once an order has entered fulfillment, it can no longer be cancelled or modified, and the standard Return Policy below applies instead.

To request a cancellation or modification, email us at hello@trypeptina.com with your order number in the subject line as soon as possible.

Refused Delivery: Refusing a delivery is not an authorized method of cancellation. Return shipping costs resulting from refused packages will be deducted from any eligible refund.

Auto-Ship & Save subscription cancellations

If you're enrolled in Auto-Ship & Save, you can cancel at any time — there's no minimum number of shipments required.

To cancel, email hello@trypeptina.com with your order number. Cancellation requests are handled manually by our support team, so please allow up to 1 business day for confirmation. To avoid being charged for your next shipment, submit your cancellation request before your next billing date. Your billing date depends on the plan you selected:

1-Pack plan: renews and ships every 1 month
2-Pack plan: renews and ships every 2 months
3-Pack plan: renews and ships every 3 months

See our full Subscription Policy for details.

2. Return & Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Because our 60-day money-back guarantee is built around real-world results, we accept returns of partially used Peptina bottles as well. If the product didn't work for you within 60 days, send it back, and we'll refund you — no questions, no restocking fees.

To be eligible for a return of an unopened item, it must be in its original condition with packaging intact, along with your receipt or proof of purchase.

How to start a return:

Email us at hello@trypeptina.com with your order number in the subject line.
Our team will review your request and respond within 1 business day with the return address and shipping instructions.
Please always email us before shipping anything back — items sent to us without a return request will not be accepted.

Return shipping: Use a trackable shipping method and retain your tracking number, as we require it to confirm receipt and process your refund.

Damages and defective items

Please inspect your order upon arrival. If your item arrived defective, damaged, or incorrect, see our Shipping Policy for how to request a free replacement — you don't need to return the item first. If you'd prefer a refund instead of a replacement, contact us at hello@trypeptina.com.

Exceptions / non-returnable items

The following cannot be returned:

Gift cards
Sale items (where clearly marked as final sale)
Items damaged or destroyed due to misuse after delivery

Peptina itself is fully covered by the 60-day money-back guarantee, even if opened or used.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in its original condition with packaging intact. You'll also need the receipt or proof of purchase.

This 14-day right exists alongside our 60-day money-back guarantee, whichever offers you the better protection.

3. Returned to Sender / Undeliverable Shipments

If a shipment is returned to us by the carrier as "Returned to Sender" — due to an incorrect or incomplete address, a failed delivery attempt, an unclaimed package, or refusal of delivery — this does not qualify as a cancellation, and no refund will be issued for the shipping cost or the order.

You're responsible for ensuring the shipping address provided at checkout is accurate and complete. If you'd like your order reshipped instead, contact us at hello@trypeptina.com once the returned package reaches us — additional shipping fees will apply.

(See our Shipping Policy for more on wrong-address handling.)

4. Missing Items

If your order arrives with an item missing, contact us at hello@trypeptina.com with your order number and details of what's missing, and we'll reship the missing item free of charge.

5. Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Late or missing refunds: If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at hello@trypeptina.com.

6. Dispute Resolution

By completing a purchase with Peptina, you agree to these terms. If something's wrong with your order, we ask that you contact us directly first at hello@trypeptina.com so we can make it right — most concerns are resolved quickly this way, often faster than a bank dispute process. We're always happy to help before a chargeback or dispute is filed with your financial institution.

Contact Us

Email: hello@trypeptina.com Response time: We aim to respond within 1 business day.